WHEN YOU BOOK A PACKAGE WITH US YOU ARE COVERED
In short, where an operator puts together 1 or more services to form a package of over 24 hours such as transport and accommodation (or transport and a tour guide) then sells that package they must comply with the regulations.
When only one service is offered alone (e.g. just guide) a package is not formed and therefore does not need to be protected.
Any tour operator putting together packages for profit or not MUST comply with the Package Travel and Linked Travel Arrangements Regulations 2018.
The following Mountaineerin trips are covered:
- National 3 Peaks Challenge where we put together transport, B&B and a leader
- National 3 Peaks Challenge where we put together transport and a leader
- A fully inclusive Everest Base Camp, Jbel Toubkal or Kilimanjaro Trek excluding flight
FINANCIAL FAILURE PROTECTION
We use a financial failure insurer that complies with the Package Travel and Linked Travel Arrangements Regulations 2018, which give both us and our customers the reassurance that if something goes wrong their money is safe.
GUARANTEED REFUND OPTION
If your trip is cancelled by us, we’ll offer you the option to move your trip to another date, or issue a full refund.
BOOKING TERMS & CONDITIONS
Link to full booking terms and conditions.